Monthly Breakfast meetings!  We've been meeting at Voulas Offshore Cafe, once a month, for almost 10 years.  We have grown from 1 table, to over half of the restaurant.  This is a dual function meeting between company culture and a training we call "The Customer Experience."  The past two years we've transformed the restaurant to celebrate our Christmas parties as well!  

When you have the right people, provide a great culture, you have to equip them with the best Training.  I don’t know of any other company that focuses on training their people in all aspects of work and life.  This is perhaps a bit philosophical for a construction newsletter, but the most important thing in life is to become all that you can.  Our typical trainings range from technology and systems, to building-science and ever-changing construction techniques.  We bring in industry leaders to discuss advantages of their products or practices all in order to be better educated and add more value to our customers and their homes.   

When you achieve these first three principles the outcome is Service.  Service is not something you do, service is something that you are.  It is what comes out of you all the time.  For our team, service, is, a bit, like exhaling.  Are we perfect? No.  Do we care deeply and do our best? Resolutely yes!  Service to us, is not limited to just customer service, which is such a common tagline that has lost most of its meaning.  It is having good relationships from start to finish.  We find it in our subcontractors and teammates, our customers, and their neighbors  (mostly).  Done well, this attitude persists in the homes that are created long into the future.  

So there you have it, the Secret Sauce!!  

You hire the right people who can do the job, you provide a culture so they are connected and excited to do the job, you train them so they are the best at their job and that overflows to create excellent service to everyone on the job especially for those who turn the job into a home, our amazing customers.